Terms of Service

1. This agreement

These Terms of Service (“Terms”) are an agreement between you and Dilabar Hussain (Proprietor), Islampur, Uttar Dinajpur, West Bengal (“Gaddibook”, “we”, “us”) for the use of gaddibook.com, the Gaddibook web app, the Gaddibook and myAttendance mobile apps, Online Store pages and related services (together, the “Service”).

By creating an account, logging in, or using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use & Messaging Policy and our Cancellation & Refund Policy. If you use the Service for a business, you confirm that you are authorised to accept these Terms for that business, and “you” means that business. This document is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

2. Who can use Gaddibook

You must be at least 18 years old and able to enter into a binding contract under Indian law. The Service is designed for businesses operating in India and for business purposes, not personal or household use.

3. Your account and users

• You sign up and log in with your mobile number and a one-time password (OTP). Keep your phone and the devices you log in from secure — anyone with access to them can act in your account.
• The account owner may invite other users and give them roles. You are responsible for everything done by users you invite, and for removing access when someone leaves.
• Each user can stay logged in on a limited number of devices at a time; you can see and sign out devices in the app.
• Give us accurate information and keep it up to date. Tell us at once at support@gaddibook.com if you think your account has been misused.

4. The service

Gaddibook lets you create GST and non-GST invoices and other documents, manage inventory, parties, payments, expenses and staff, keep accounts, prepare reports and GST return files, send documents and reminders by WhatsApp and SMS, run an online store, and more, as described on our website and in the app. Some features depend on your plan.

We keep improving Gaddibook and may add, change or remove features. If we remove a major feature you have paid for during a prepaid period, we will tell you in advance and, where appropriate, offer a fair alternative or a proportionate refund.

5. Plans, payments and taxes

• Paid service. Gaddibook is a paid service; there is no free plan. Plans, their prices and their limits (for example, a number of bills per month and items) are shown on our pricing page. We may change plan limits with notice.
• Paid plans and add-ons are prepaid for the period you choose (such as monthly, quarterly or yearly), at the price shown at checkout. Payment is collected through our payment gateway, Razorpay.
• No automatic renewal. We do not auto-debit your card or account. When a paid period ends, your account is paused until you renew; your data is not deleted.
• Trials, coupons and referrals. We may give a trial of up to one month or a coupon code, for example after a demo. Trials, trial codes, coupons and referral rewards are subject to the conditions shown with them, may be limited to one per business, have no cash value, and may be withdrawn if misused.
• Messaging. Sending SMS uses prepaid SMS credits (one credit per SMS segment). WhatsApp and SMS features may require a paid plan. Credit balances and prices are shown in the app.
• Taxes. Prices are in Indian Rupees. Goods and Services Tax and other applicable taxes are charged as shown at checkout. We provide an invoice for every payment; add your GSTIN before you pay if you want it on the invoice.
• Price changes apply from your next purchase or renewal, never to a period you have already paid for.
• Refunds are covered by our Cancellation & Refund Policy.

6. Your data

• You own your data. Your business records and the personal data of your customers, suppliers and staff that you put into Gaddibook belong to you (“Your Data”).
• You give us permission to store, process, back up and transmit Your Data only as needed to provide, secure and support the Service and as described in our Privacy Policy. For personal data of others, you are the Data Fiduciary and we process it on your behalf.
• You can download your documents, registers and reports at any time. If your account is closed, we keep Your Data available for export for 30 days, after which it may be deleted as set out in the Privacy Policy.
• You are responsible for the accuracy and legality of Your Data and for keeping your own copies of records the law requires you to keep.

7. Your responsibilities

• Check documents before you issue them — GST rates, HSN/SAC codes, place of supply, prices and totals are based on what you enter.
• File your GST returns and meet your tax, e-invoicing, e-way bill, TDS/TCS and accounting obligations yourself or through your accountant. Gaddibook prepares return files and reports from your data; it does not file returns or submit e-invoices or e-way bills to government portals on your behalf unless a feature clearly says so.
• Get the consent of your customers before contacting them through Gaddibook and follow WhatsApp’s policies and TRAI’s rules for SMS (see our Acceptable Use & Messaging Policy).
• If you use staff attendance with location, inform your staff and use the data only for lawful employment purposes.
• Comply with all laws that apply to your business, including consumer protection, data protection and tax laws.

8. Not tax or legal advice

Gaddibook is a software tool. Reports, GST summaries, return files, profit figures and any guidance in the app or our guides are provided for convenience and are not tax, legal, accounting or financial advice. Please consult a qualified Chartered Accountant or tax adviser before relying on them for filings or decisions.

9. Third-party services

Parts of the Service rely on other companies — for example Meta’s WhatsApp Business Platform, SMS gateways and telecom operators, Razorpay, Google and AI model providers. Your use of those features is also subject to their terms and policies. We are not responsible for their availability, delays or decisions (for example, a message template being rejected, a number being restricted, an SMS being blocked by a DLT scrubber, or a payment being declined), but we will help you where we can.

10. Acceptable use

You must not misuse the Service. Our Acceptable Use & Messaging Policy lists what is not allowed — including fake or fraudulent invoices, spam, unlawful content, attempts to break our security, and reselling the Service without permission — and forms part of these Terms.

11. Availability and support

We work to keep Gaddibook available and fast, but it may be interrupted for maintenance, updates or reasons outside our control. We do not promise uninterrupted or error-free service. Support is available by email at support@gaddibook.com on business days.

12. Intellectual property

Gaddibook, its software, design, logos and content belong to us or our licensors and are protected by law. We give you a limited, non-exclusive, non-transferable right to use the Service for your business while these Terms apply. You must not copy, modify, reverse engineer, resell or create a competing product from the Service. If you send us feedback or suggestions, we may use them without any obligation to you.

13. Suspension and termination

• You can stop using Gaddibook at any time and ask us to delete your account (see Delete your account).
• We may suspend or close an account, with notice where reasonable, if you breach these Terms or our policies, use the Service unlawfully or in a way that harms others or the Service, or if required by law. In urgent cases (fraud, security risk, legal order) we may act without notice.
• On termination your right to use the Service ends; sections that by their nature should survive (such as Your Data, disclaimers, limitation of liability, indemnity and governing law) continue.

14. Disclaimers

To the extent the law allows, the Service is provided “as is” and “as available”. We do not guarantee that it will meet every requirement of your business, that calculations will be correct where they depend on data you enter, or that it will be free of errors. Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.

15. Limitation of liability

To the extent the law allows: (a) we are not liable for indirect, incidental, special or consequential losses, loss of profit, revenue, goodwill or data, or tax interest and penalties arising from information you entered or filings you made; and (b) our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or ₹1,000 if you have not paid us. These limits do not apply to liability that cannot be limited by law, such as for fraud.

16. Indemnity

You agree to compensate us for losses, penalties and reasonable legal costs arising from Your Data, your messages to your customers, your breach of these Terms or our policies, or your violation of law or of anyone’s rights.

17. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, please first write to us at support@gaddibook.com; we will try to resolve it in good faith within 30 days. A dispute that is not resolved may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Islampur, West Bengal, in English. Subject to this, the courts at Islampur, West Bengal have exclusive jurisdiction. This does not stop either party from seeking urgent relief from a competent court or a consumer from approaching a consumer commission.

18. General

• Changes. We may update these Terms. We will show the date of the latest version at the top and tell you of material changes in the app or by message; continuing to use the Service after a change means you accept it.
• Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, network or power failures, government action or third-party outages.
• Assignment. You may not transfer your account without our consent; we may transfer these Terms as part of a merger, acquisition or sale of our business.
• Severability and waiver. If any part of these Terms is unenforceable, the rest remains in force. Not enforcing a right is not a waiver of it.
• Entire agreement. These Terms and the policies they refer to are the whole agreement between you and us about the Service.

19. Contact

• Dilabar Hussain (Proprietor), Islampur, Uttar Dinajpur, West Bengal
• Email: support@gaddibook.com
• Udyam Registration No.: UDYAM-WB-20-0060002
• Complaints: see Grievance Redressal