Grievance Redressal
How to raise a complaint about Gaddibook or about your personal data, and how quickly we respond.
Last updated · Applies to gaddibook.com, the Gaddibook web app and the Gaddibook mobile apps
1. Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to deal with complaints about Gaddibook and about how we handle personal data.
| Name | Dilabar Hussain |
|---|---|
| support@gaddibook.com | |
| Address | Dilabar Hussain (Proprietor), Islampur, Uttar Dinajpur, West Bengal |
2. How to raise a grievance
Email the Grievance Officer with:
- your name and the mobile number registered with Gaddibook (or, if you are not a user, the number that received a message);
- what your complaint is about — for example a billing problem, a data request (access, correction, erasure, consent withdrawal), an unwanted message, or a security concern;
- any dates, invoice or payment IDs, and screenshots that help us understand it.
For your security we may confirm your identity by sending an OTP to your registered mobile number before we share or change any data.
If your complaint is about data a business stores about you in Gaddibook (for example a shop that sent you a bill), you can contact that business directly; we will also forward your complaint to them and help them respond.
3. Our timelines
- We acknowledge every grievance within 48 hours (2 business days).
- We resolve it within 30 days of receiving it, and tell you what we did and why. If a complaint needs more time, we tell you within those 30 days why and when to expect a reply.
4. If you are not satisfied
- Personal data: once the provisions of the DPDP Act on complaints are in force, if you are not satisfied with our response you may complain to the Data Protection Board of India, after first using this grievance process as the Act requires.
- Consumer disputes: you may approach the consumer commission with jurisdiction, including online through the e-Daakhil portal, under the Consumer Protection Act, 2019.
- Cyber-crime: if you are a victim of fraud or cyber-crime, report it at cybercrime.gov.in or call 1930.