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Acceptable Use & Messaging Policy

What you may not do with Gaddibook, and the rules for WhatsApp and SMS messages sent through it.

Last updated · Applies to gaddibook.com, the Gaddibook web app and the Gaddibook mobile apps

1. What is not allowed

This policy is part of our Terms of Service. You and the users in your business must not use Gaddibook to:

  • break any law, or help anyone else break it;
  • store or send content that is fraudulent, defamatory, obscene, hateful, threatening, or that infringes someone’s intellectual property or privacy;
  • impersonate another person or business, or use a GSTIN, PAN, bank account or brand you are not authorised to use;
  • collect or upload personal data about people without a lawful basis, or sell or share it unlawfully;
  • offer Gaddibook as your own product, or resell or sublicense it, without our written permission.

2. Invoices and GST documents

  • Create invoices, credit notes, purchase bills and other documents only for real supplies of goods or services.
  • Do not use Gaddibook to create fake or inflated invoices, to claim input tax credit you are not entitled to, to hide sales, or for any other tax evasion or money laundering.
  • We may suspend an account and cooperate with authorities where we reasonably believe the Service is being used for such purposes.

3. WhatsApp and SMS messages

Gaddibook lets you send invoices, payment reminders, receipts and promotional messages to your customers by WhatsApp and SMS. These messages are sent on your behalf, and you are responsible for them. You must:

  • follow the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy, and the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI) for SMS, including DLT-registered templates and senders;
  • send only messages that are relevant to the recipient and accurate — for example, a reminder only for an amount actually due;
  • not send spam, chain messages, misleading offers, or messages about prohibited goods and services (such as weapons, drugs, tobacco, gambling or adult content) as listed in WhatsApp’s policies;
  • not use reminders to harass, threaten or shame anyone over a debt, or contact people at unreasonable hours.

5. Staff attendance and location

If you turn on location for staff check-in or live location in the myAttendance app, you must tell your staff in advance what is recorded and why, collect location only during working hours for attendance and safety purposes, and not use it to track anyone outside work or for unlawful surveillance.

6. Security and fair use

  • Do not try to access another business’s data, test or break our security, or get around plan limits, device limits or access controls.
  • Do not upload viruses or harmful code, or interfere with the Service or other users.
  • Do not scrape, copy or extract data from Gaddibook by automated means, or overload it with excessive requests. Use the features and exports we provide.
  • Do not share one login among several people — invite each person as a user instead.

7. What we may do

If we reasonably believe this policy has been broken, we may remove content, pause messaging, limit features, or suspend or close the account, and we may report unlawful activity to the authorities. Where appropriate we will tell you first and give you a chance to fix the problem.

8. Reporting misuse

If you received an unwanted message sent through Gaddibook, or you believe someone is misusing the Service, write to support@gaddibook.com with the sender’s name or number and a screenshot. We will look into it, and where the sender is a business using Gaddibook, we will ask them to stop.

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Questions about this page? Write to support@gaddibook.com.