Shipping & Delivery Policy
Gaddibook is software delivered online -- how and when a paid plan is delivered after payment.
Last updated · Applies to gaddibook.com, the Gaddibook web app and the Gaddibook mobile apps
1. Digital delivery only
Gaddibook is software provided online. When you buy a plan, an add-on or SMS credits, nothing is shipped to you — there are no physical goods, no delivery address and no shipping charges. You use what you bought in the Gaddibook web app at https://app.gaddibook.com and in the Gaddibook mobile app, logged in with your registered mobile number.
2. When your plan starts
- Your plan, add-on or credits are activated on your account automatically as soon as Razorpay confirms the payment — usually within a few minutes.
- Activation can take up to 24 hours if the payment confirmation from your bank is delayed.
- The plan period starts on the day it is activated, and the end date is shown in the app.
3. If activation is delayed
If your payment was successful but your plan is not active after 24 hours, write to support@gaddibook.com with the Razorpay payment ID. We will activate it or refund the payment in full, as set out in our Cancellation & Refund Policy.
4. Your invoice
We provide an invoice for every payment. Ask us at support@gaddibook.com if you need a copy.
5. Contact
Dilabar Hussain (Proprietor), Islampur, Uttar Dinajpur, West Bengal · support@gaddibook.com