Cancellation & Refund Policy

1. Overview

This policy explains how you can cancel a Gaddibook plan and when we refund a payment. It applies to plans, add-ons and SMS credits bought on gaddibook.com, in the Gaddibook web app or in the mobile app, and paid through Razorpay. It forms part of our Terms of Service.

2. Trials and coupons

Gaddibook has no free plan. To try it before you pay, book a demo: our team can give you a trial of up to one month, or a coupon code. No payment details are needed for a trial, and nothing is charged when it ends — the account simply pauses until you buy a plan. Your data is not deleted.

3. Cancelling a paid plan

• Paid plans and add-ons are prepaid for the period you choose and are never renewed automatically — there is no subscription to cancel and no future charge.
• If you decide not to continue, simply do not renew. Your plan stays active until the end of the period you paid for, and then your account is paused until you renew. Your data is not deleted.
• If you want your account deleted instead, see Delete your account.

4. When we refund

We give a full refund of the amount paid if:

• you were charged but the plan, add-on or credits were not activated on your account within 24 hours and we cannot fix it;
• you were charged more than once for the same purchase (duplicate payment);
• you were charged an amount different from the price shown at checkout; or
• a paid feature you bought does not work because of a fault on our side that we cannot fix within 7 days of your report.

If we remove a major paid feature during a period you have paid for, or close your account for reasons not caused by you, we refund the unused part of that period in proportion.

5. When we do not refund

• For the remaining part of a prepaid period after the plan has been activated, if you stop using Gaddibook, change your mind or move to another software — please book a demo and use a trial to evaluate first.
• When you buy a higher plan, the unused value of your current plan is not paid back in cash.
• When an account is suspended or closed because of a breach of our Terms or Acceptable Use Policy.
• For charges made by third parties outside Gaddibook, such as your bank’s or card issuer’s fees.

6. SMS and messaging credits

• SMS credits are prepaid. Credits used for messages that were accepted for sending are not refundable, including where the recipient’s phone was off, the number was invalid, or the message was blocked by DND or operator filters.
• If the SMS provider rejects a message and it is not sent, the credit is returned to your balance automatically.
• Unused purchased credits are not refundable in cash, except in the cases listed in section 4. Free or welcome credits have no cash value.

7. How to ask for a refund

Write to support@gaddibook.com within 7 days of the payment with:

• your registered mobile number and business name;
• the Razorpay payment ID or the date and amount of the payment; and
• what went wrong (a screenshot helps).

8. Refund timelines

• We acknowledge your request within 2 business days and decide within 7 business days.
• Approved refunds are made to the original payment method (card, UPI, net banking or wallet) through Razorpay. The money usually reaches your account within 5–7 business days after approval; your bank may take longer.
• We do not refund to a different account or in cash.

9. Contact

Questions about a payment: support@gaddibook.com. If you are not happy with our decision, see Grievance Redressal.