Delete Your Account and Data

1. Before you delete

• Deleting is permanent. Your invoices, purchases, payments, parties, items, stock, reports and settings cannot be recovered afterwards.
• Download what you need first. GST law requires most businesses to keep their books and invoices for several years. Download your invoices, registers, reports and GST return files from the app (Excel, PDF or JSON) before you ask us to delete them.
• Only want to stop paying? You do not need to delete anything — paid plans are never renewed automatically; your account simply pauses when the paid period ends, and your data is kept.

2. How to request deletion

1. Send an email to support@gaddibook.com with the subject “Delete my Gaddibook account”.
2. Include the mobile number registered with Gaddibook, your business name, and whether you want the whole business deleted or only your own login.
3. We send a one-time password (OTP) to your registered mobile number, or call you on it, to confirm the request comes from you.
4. After confirmation we delete the data and send you a confirmation message.

You can also use our contact form — write “Delete my account” in the message.

Only the owner of a business can ask us to delete the whole business. If you are a team member, the owner can remove you from the business in Manage Users; to delete your own login completely, follow the steps above.

3. What gets deleted

• Your user account: name, mobile number, email and logged-in devices.
• For a business deletion: all business records — documents, parties (customers and suppliers), items and stock, payments, expenses, cash and bank entries, reports, staff and attendance records, online store data, uploaded files (logos, signatures, bill photos), message logs and settings — and the access of every user invited to that business.

4. What we keep, and why

• Our billing records — invoices we issued you and payment references for plans you bought — for as long as tax and company law requires (usually eight years).
• Security logs for up to 180 days, as required by CERT-In directions.
• Information we must keep to comply with a legal obligation, a court or government order, or to resolve a dispute or prevent fraud — only for that purpose.
• Aggregated statistics that no longer identify you or your business.

5. How long it takes

• We confirm your request within 2 business days.
• We complete the deletion within 30 days of confirming it.
• Copies in encrypted backups are overwritten within a further 90 days; until then they are not used for anything except restoring the service after a failure.

6. Staff and shoppers

If you use the myAttendance app as an employee, or you bought from a shop’s Gaddibook Online Store, your records are controlled by that business. Ask the business to delete them, or write to support@gaddibook.com and we will pass on and help with your request. See our Privacy Policy for more.